Frequently Asked Questions
We have put together a list of the most commonly asked questions by our customers. We hope it helps to answer some of your questions, however, if you can’t find what your looking for, do not worry – you can contact our friendly customer services team.
Will I be charged more if I return late from my holiday?
Don’t worry if you experience delays when returning from your travels. Our Car Parks are aware of the current situation if you know you will be delayed by a long time it is worth contacting the car park directly and letting them know. If you are delayed, most car parks charge by each additional day overstayed, rates vary between car parks. Overstay charges are payable directly at reception on return when picking up your keys.
I have emailed customer services but have not had a response yet?
We apologise if you are still awaiting a reply from our team, we are experiencing a high volume of emails now so please be patient.
I want to contact customer services, but the email address is for a company called APH?
Gatwick Parking is a division of APH (Airport Parking & Hotels Ltd); so, all customer service queries are dealt with by APH’s friendly team.
How do I manage my booking?
As Gatwick Parking is a division of APH (Airport Parking & Hotels Ltd), all bookings are held and managed by APH, which makes it very easy and simple for you to manage/amend a booking using MyAPH.
Am I eligible for a refund if I had to cancel a booking?
Most bookings are refundable up to 24 hours before the parking period commences. You can also amend your booking to an alternative date, with 24 hours’ notice.
Please note that as per our terms and conditions: 2.4 For conditions 1 and 2, the parking period commences at one minute past midnight on the day before the first day of the parking period.
If you have booked an APH product through a third-party booking agent, you will need to cancel with your booking agent, not directly through APH.
I have made a booking for an APH car park through a third party, how can I change it?
If you have booked through a third party, unfortunately, we cannot make any changes. You will have to contact the agent you booked with to amend the booking.
Can I get a partial refund if I return home early?
Unfortunately, we cannot refund any amount if you return early. However, we can provide a letter to your insurer, to help if you make a claim.
Can you help if I need to claim my travel insurance?
If your trip has been disrupted, we can issue a letter for your insurance company, which can help your claim. To do this please email us at email@example.com and explain that you need an insurance letter.
My travel plans have changed due to Covid-19 – can I cancel my booking?
You will need to give at least 24 hours’ notice before the parking period commences to cancel your booking and receive a refund. You also can amend your booking to an alternative date.
Please note that as per our terms and conditions: 2.4 For conditions 1 and 2, the parking period begins at one minute past midnight on the day before the first day of the parking period.
What if I change my car?
Don’t worry if you have changed your car since making a booking, this can easily be updated by visiting Manage my Booking online.
We recommend updating this before you arrive, so there are no delays when you get to the car park.
How long does it take to get a refund?
If you have cancelled a booking within the guidelines of our cancellation policy, we will issue a refund immediately. This can take between 3-5 working days for it to show in your bank account.
Do I have to print my confirmation?
No, you don’t have to worry about printing your confirmation. You can show a mobile copy of this when you arrive at the car park.
Do you price match?
Unfortunately, we don’t currently match the price against our competition. However, we are confident we charge competitive prices that our customers can afford. We also have a range of parking products at different price points.
I don’t have my vehicle or flight details – can I still book?
Yes, you can still make a booking with us without flight or vehicle details, just press the “not known” button during booking. We recommend adding these in at some point, as it helps the car park to plan for your arrival and returns, to ensure a smooth experience.
For my return time when making a booking, should I give my landing time?
When booking airport parking, we recommend you provide us with your flight landing time. This allows us to get your vehicle ready in time for your return, so you can continue your journey home smoothly.
If you are not certain of your flight landing time when you are ready to make your parking booking don’t worry, you can provide us with an approximation and then simply update it before you travel using our Manage My Booking Function.